Have anyone take Air Asia flight?

I like to know if anyone have taken flight using Air Asia. I have not as it has been sometimes since my last travel. I have holiday the other month but it was local using car not a plane. So tell me how do you think of the Service with Air Asia.

My friend was telling me that when she called them it will takes a long time to reach an officer. Because they are too many calls on line. So you need to wait in queue before they can answer you. I mean queue on phone.